Refund and Cancellation Policy

At Gavanni, we are committed to ensuring your satisfaction with every purchase. Please review our refund and cancellation policies below for details on how we can assist you.

Order Cancellations

  • Order cancellations are accepted within 24 hours of placing the order. After this period, the order may already be in the fulfillment process and, therefore, cannot be canceled.
  • To request a cancellation, please contact us at gavanni@gavanniclub.com or call us at +599 9675 0498.

Refunds and Returns

  • Eligibility for Refunds: If you are not fully satisfied with your purchase, you may request a return or exchange within 30 days of receiving your item(s).
  • Condition of Items: To be eligible for a return, items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
  • Non-refundable Items: Certain items, such as gift cards, final sale items, and personalized or custom orders, are not eligible for refunds or exchanges.

How to Initiate a Return

  1. Contact Us: Email us at gavanni@gavanniclub.com with your order number and reason for the return.
  2. Return Approval: Once your return is approved, we will provide you with instructions on how and where to send your item(s).
  3. Refund Process: Upon receiving and inspecting the returned item(s), we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to your original payment method.

Exchanges

  • We allow exchanges for the same item in a different size or color, subject to availability. Please contact us within 30 days of receiving your order to initiate an exchange.

Shipping Costs

  • Return Shipping: Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
  • Original Shipping Fees: Original shipping fees are non-refundable.

Damaged or Incorrect Items

  • If you receive an item that is damaged or incorrect, please contact us within 7 days of receiving the order. We will cover the return shipping costs and provide a replacement or full refund as applicable.

Contact Us

If you have any questions about our refund and cancellation policy, please feel free to reach out to our customer service team at:

Thank you for shopping with Gavanni. We appreciate your business and are here to ensure you have a pleasant experience.